The wrong product was delivered. I ordered a wood basket holding a teddy bear and flowers for my grandaughter for her birthday 8/20/25. Worse is I chose the teddy for the hug I can't give her since she's 500 miles away. Then the site claims the ability to 'chat' but there is no 'chat" available, neither is there a telephone #. And when I chose the "wrong order" bar on the site, a POPUP informed that they make substitutions at will. Thats it, thats all they got!? I want my grandaughter to get the teddy! At least a partial refund would not make it right but it would help me not want to risk using any florists ever again. The order cost $69.90. The flowers she got look like $34.99 Parlor Room ones on their site.
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