Terrible experience. I ordered trainers from FlowerMountain for £200 and was so excited to receive them. When they arrived, they were faulty with a faded logo and some wear as if they were a display pair. The colour was also not as photographed but I liked the trainers anyway. Customer service were friendly and apologised, and asked me to send them back for a new pair. I had to pay £5 to print all the labels and forms (for EU) to return them even though it was not my fault!I then received a replacement pair which were also faulty with black marks around the back of both shoes!!!!! The black marks wouldn't come off. Customer service then said I have to return them again and want me to pay the price for all the returns labels printing again. It takes a lot of time to go back-and-forth and organise a return, print shop, then to the Royal Mail etc. It's honestly ridiculous that a £200 pair of shoes comes with such bad quality and service. If you're charging high-end for shoes, the quality and customer service should be high-end too.
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