Absolutely diabolical. I ordered flowers for my mums 70th birthday to be delivered, there was in issue with payment 3 times so I called customer services to confirm the order which they did. They were not delivered on the day they should have been so I spent 30 mins on the phone to customer services, who told me I had mistakingly ordered them on the wrong day despite me calling and confirming with customer services, and I was told they would be delivered the following day. The next day I was told that they had been delivered and left in a porch, with a photo, however my mum was in all day and the flowers were not delivered. My mum doesn’t even have a porch. When I called DPD they confirmed that the flowers had been delivered, but not at the address stated (despite all my confirmations saying they had been delivered to the correct house!!). I would absolutely not recommend using this service unless you want a severe headache, and I hope whoever does have my flowers has a nice surprise.
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