Review Time
I ordered flowers for a friend's birthday, but they arrived wilted. After complaining, they resent them, but they were dead again. I had to struggle for a refund and ended up taking her out for lunch instead. It was very embarrassing. I won't be using this service again.
I ordered flowers for my wife as a remembrance gift. The delivery box was in terrible condition—opened and crushed. The flowers were poorly wrapped and broken, with the roses looking worn out. I will never order from the service again; it has been a distressing experience. To add to the issues, they were delivered to the wrong address and had to be returned to me. The delivery timing was also frustrating, with a window between 17:30 and 18:30. Overall, a terrible experience.
I ordered a bouquet for my partner's birthday, but it arrived a day late. The first message blamed the delivery service for the delay, and the second blamed a stocking issue. I asked my partner for a photo, and the bouquet looked dreadful—definitely not something I wanted to present. I sent multiple messages apologizing for the poor quality. While the service is refunding my money, that doesn't change my disappointment. I wanted to impress her, not let her down.
I ordered flowers for a friend's birthday, but they arrived lifeless. After complaining, they sent another batch... which were also dead. I had to fight for a refund and ended up taking her out for lunch instead. It was quite embarrassing. Never again.
My wife received flowers for her 60th birthday from my sister. The delivery box looked like it had been mishandled. Inside, we found half-dead flowers in crumpled wrapping, stuffed into an empty jar. My sister sent me a screenshot of what we should have received, and it was laughable. I managed to salvage some flowers, and my sister received a full refund, but this experience was unacceptable.
I ordered flowers for my mother-in-law and sister-in-law as a remembrance gift, but they arrived two days late despite ordering a week in advance. The quality was terrible; the roses were brown and wilting, and they looked nothing like the picture. After complaining, new flowers were sent, but the second bunch was just as bad. Both sets died within days. Very disappointed with the service. Avoid if you want something special and of quality.
I wish I could share a picture of how bad these flowers are. This isn't a complaint about customer service, as they were great and refunded me before the flowers even arrived. I intended to give these to a friend who lost someone recently, but I couldn't present her with dead roses in a box. They arrived looking dead, and today they smell terrible. For £40, I could have bought a much nicer bouquet locally. Please don't waste your money; these should be removed from the site.
I received flowers from a close friend after my mother's passing. After caring for her, receiving half-dead flowers felt very unkind. I don't want to tell my friend, as she'd be upset. She loved my mother dearly, and this felt like a slap in the face for both of us.
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