Flowers UA Odessa store order and delivery review. Order number #423592882.I placed this order on Thursday afternoon for delivery on the morning of the 31st, as surprise gift for my partner’s birthday. However from the point of ordering their service went down hill rapidly. Firstly on the 31st I received an email, at 11.42, claiming their delivery driver was at my partners location, to make the delivery within the requested time period, but could not get a reply from her mobile phone due to a power outage in her town. Common sense would have been to get out of the vehicle, go through the gate and ring the door bell to complete the delivery. Instead he drove back to the Odessa store. Additionally telling me that the order cost increased and that full payment needed to be made on a pre prepared bouquet, before delivery. My reply was I had paid in full at point of order plus, I had the screenshots off their website to prove it and that my partner was at home waiting for the delivery.On the next email timed 13.01 from them this time they had altered to price again, still claiming it was outstanding, utter rubbish. By this time my partner had contacted them to find out what their were playing at, being told her order would be delivered by 18.00 local time. At 16.13 I received an email from them telling me they had actually now completed the delivery along with this sentence from them “If you liked our service, leave a review. Your feedback is very important to us! Rate 5 stars There is a problem Congratulations on receiving a personal cumulative discount - 6% on all future purchases on Flowers.ua” Outstanding how not to get a positive review from any customer let alone one that is annoyed with them. What they did not know is that I know the centre of Odessa quite well. There are plenty of good florists stores in or close to the central area. Would I use this company again NO. Next time I would happily use 7 Roses located on the main shopping, restaurant street, Derybasivska St. Or Botanic Boutique on Baltymorska St, their prices do not increase on the selected delivery day.In summary I found Flowers UA pricing policy to be unethical, certainly not professional and I come from a national accounts commercial sales background within the Food sector. So am fully aware of contractual pricing good practice standards.
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Flowers.ua – a national delivery service of flowers and gifts in Ukraine and the world.
We are engaged in the delivery of flowers and gifts for more than 17 years and have great experience in the organization of congratulations at the highest level! We also understand that our job is not just send flowers but primarily delivery of good mood, sending your emotions to dear people at a distance!See more
