Review Time
The service completely neglected the order (429335113). Delivery was delayed by over two hours, making the gift no longer relevant. In addition to missing the deadline, the flowers were substituted without consent: instead of long-stemmed roses, a cheap spray rose alternative was delivered without any prior notice. Support is ignoring my inquiries, both life chat and email. I categorically do not recommend this service if it is important for you to receive exactly what you paid for on time.
I am extremely disappointed with Flowers.ua. I scheduled a Valentine’s Day delivery days in advance for a 10 AM – 2 PM window. It is now past midnight in Kyiv, the day is over, and the flowers never arrived.
The main issues:
Dishonesty: They sent an automated email claiming the flowers were "Delivered," which was a complete lie.
Broken Promises: I spoke with "Bogdan" three times. He repeatedly gave me false information, promising delivery was imminent, only to admit defeat at the end of the day.
Communication Barrier: Despite targeting foreigners, their English support is almost non-existent. I had to call 30+ times and was largely ignored on Telegram, Viber, and email.
Unacceptable Solutions: After ruining the surprise, they offered a next-day delivery, which is useless for Valentine’s Day.
They didn't just fail a delivery; they wasted my time and the lady’s time with false information. I am currently awaiting a refund, but I strongly advise international customers to stay away from this unprofessional company.
I ordered a gift basket for a birthday, and it was delivered without the included bottle of wine. When I emailed them about the issue, I received a completely unclear response — there was no actual answer, only some random attached images.
I called them the next day, and they said they would call me back. No one ever did, and of course the money for the wine was never refunded.
I will never order from this website again.
I ordered a gift basket for a birthday, and it was delivered without the included bottle of wine. When I emailed them about the issue, I received a completely unclear response — there was no actual answer, only some random attached images.I called them the next day, and they said they would call me back. No one ever did, and of course the money for the wine was never refunded.I will never order from this website again.
Flowers UA Odessa store order and delivery review. Order number #423592882.I placed this order on Thursday afternoon for delivery on the morning of the 31st, as surprise gift for my partner’s birthday. However from the point of ordering their service went down hill rapidly. Firstly on the 31st I received an email, at 11.42, claiming their delivery driver was at my partners location, to make the delivery within the requested time period, but could not get a reply from her mobile phone due to a power outage in her town. Common sense would have been to get out of the vehicle, go through the gate and ring the door bell to complete the delivery. Instead he drove back to the Odessa store. Additionally telling me that the order cost increased and that full payment needed to be made on a pre prepared bouquet, before delivery. My reply was I had paid in full at point of order plus, I had the screenshots off their website to prove it and that my partner was at home waiting for the delivery.On the next email timed 13.01 from them this time they had altered to price again, still claiming it was outstanding, utter rubbish. By this time my partner had contacted them to find out what their were playing at, being told her order would be delivered by 18.00 local time. At 16.13 I received an email from them telling me they had actually now completed the delivery along with this sentence from them “If you liked our service, leave a review. Your feedback is very important to us! Rate 5 stars There is a problem Congratulations on receiving a personal cumulative discount - 6% on all future purchases on Flowers.ua” Outstanding how not to get a positive review from any customer let alone one that is annoyed with them. What they did not know is that I know the centre of Odessa quite well. There are plenty of good florists stores in or close to the central area. Would I use this company again NO. Next time I would happily use 7 Roses located on the main shopping, restaurant street, Derybasivska St. Or Botanic Boutique on Baltymorska St, their prices do not increase on the selected delivery day.In summary I found Flowers UA pricing policy to be unethical, certainly not professional and I come from a national accounts commercial sales background within the Food sector. So am fully aware of contractual pricing good practice standards.
I’ve ordered from flowers.ua many times and they’ve always been fast, reliable, and professional. The delivery is smooth, everything arrives fresh and beautiful, and the service is stress-free. Thank you for being so consistent!
I don’t know where the bad reviews are coming from ( maybe the people who were happy with the service just write here much less often). What can I say, it was wonderful, both the courier and the operator were incredibly kind and professional. As always, it’s impossible to compare with what’s usually offered in Europe. Everything was fresh and beautiful, and the courier even went to a different address because the recipient decided to surprise everyone and not stay home for the night. And still, everything was fast and well-coordinated. I was really worried because of the negative reviews, but this turned out to be an amazing experience. A huge thank you!
Order no: 308430590. I ordered flowers from this website despite of entering the location details I paid for the delivery fee. They sent me an email after that asking for about an extra delivery fee for that specific address, which I didn't like hearing, but decided to accept it because of the deadline for the flowers. After I was overchaged, they failed to deliver it on the date. When I debated, they didn't even deliver it a day later. They did not deliver it at all!! I asked for a refund but they gave a partial refund as credit on their website. I sent many emails asking for a refund, all rejected and never got any reply after my last email. Do not get scammed by this website like they did to me.
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Flowers.ua – a national delivery service of flowers and gifts in Ukraine and the world.
We are engaged in the delivery of flowers and gifts for more than 17 years and have great experience in the organization of congratulations at the highest level! We also understand that our job is not just send flowers but primarily delivery of good mood, sending your emotions to dear people at a distance!See more
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