I am extremely disappointed with Flowers.ua. I scheduled a Valentine’s Day delivery days in advance for a 10 AM – 2 PM window. It is now past midnight in Kyiv, the day is over, and the flowers never arrived.
The main issues:
Dishonesty: They sent an automated email claiming the flowers were "Delivered," which was a complete lie.
Broken Promises: I spoke with "Bogdan" three times. He repeatedly gave me false information, promising delivery was imminent, only to admit defeat at the end of the day.
Communication Barrier: Despite targeting foreigners, their English support is almost non-existent. I had to call 30+ times and was largely ignored on Telegram, Viber, and email.
Unacceptable Solutions: After ruining the surprise, they offered a next-day delivery, which is useless for Valentine’s Day.
They didn't just fail a delivery; they wasted my time and the lady’s time with false information. I am currently awaiting a refund, but I strongly advise international customers to stay away from this unprofessional company.
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Flowers.ua – a national delivery service of flowers and gifts in Ukraine and the world.
We are engaged in the delivery of flowers and gifts for more than 17 years and have great experience in the organization of congratulations at the highest level! We also understand that our job is not just send flowers but primarily delivery of good mood, sending your emotions to dear people at a distance!See more
