I ordered flowers for a funeral, but I felt embarrassed when I saw what was delivered at the service. The actual arrangement looked nothing like the picture on the website. I reached out to the seller with my concerns and shared photos of the delivery, but they claimed that the order was fulfilled correctly according to their substitute policy. I couldn't understand what they had substituted, as the arrangement was more greenery than flowers. I've contacted my credit card company and plan to file a complaint with the relevant authorities.
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