I ordered flowers for my sister's birthday, and the payment was pending. I received an email stating they couldn't deliver. Then they charged my account. This feels very dishonest. The money sits in their account for a service they failed to provide. I'm supposed to get a refund, but who knows how long that will take? Had I seen the reviews before ordering, I wouldn't have made the purchase. Lesson learned.
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Systems of this type are intended to aid retail florists with all aspects of their business.