Review Time
I ordered flowers for my mother's birthday with same-day delivery, but after three days of waiting with no delivery, I contacted them via email and spent over an hour on the hotline, only to receive an automated reply. I'm left uncertain about a refund. This experience has been unacceptable, and I would not recommend this service!
I arranged for flowers to be delivered to my mother for her birthday with same-day service, but after three days of no delivery, I emailed and called the support team for over an hour, only to receive an automated message. I'm unsure when or if I'll receive a refund. This is unacceptable. I will never use this service again!
Complete disappointment. They took my payment and then canceled my order on the delivery day. When I raised my concerns, they offered a half-hearted apology and promised a refund within 5 days. After multiple unanswered emails and no communication from them, I finally got my refund two weeks later, but only after initiating a chargeback through my bank.
They easily took my payment, then informed me they couldn't deliver the flowers. I've asked for updates three times and received only one response, which felt automated, saying my request was with finance. Why does it take two weeks to refund £60? I'm hoping to get my money back, but I'm not optimistic.
This service is a scam. I ordered flowers (£56) for next-day delivery, but they never showed up. After numerous unanswered emails and phone calls, I received every excuse imaginable. They claimed to have checked with the florist, who said it was delivered. When I asked for the florist's name and contact, they provided nothing. I've started legal proceedings as this feels like theft. Clearly, I advise against using this service.
I ordered flowers for my sister's birthday, and the payment was pending. I received an email stating they couldn't deliver. Then they charged my account. This feels very dishonest. The money sits in their account for a service they failed to provide. I'm supposed to get a refund, but who knows how long that will take? Had I seen the reviews before ordering, I wouldn't have made the purchase. Lesson learned.
I ordered flowers for a relative to be delivered before Christmas. I selected a date, but apparently, the florist made an error with the date, and they were delivered a day late. The company did respond to my email, but I was unhappy about the mix-up. I also received no confirmation of delivery until after Christmas. I would not use this service again.
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