I had an extremely disappointing experience with Flower Station.
I ordered a “Pure Bliss” bouquet as a birthday gift for a very dear friend, expecting a high-quality arrangement as shown on their website. Instead, a completely different and unacceptable bouquet was delivered. It looked nothing like the photos and is something I would never have chosen or gifted if I had seen it in person.
The situation only got worse from there. Multiple redelivery attempts failed because couriers did not follow clear instructions - they were supposed to call before arrival due to the difficulty of locating the address, yet no calls were made. Interestingly, the very first courier (who delivered the wrong bouquet) did call, which proves this was entirely avoidable.
The order was placed for Saturday, but the correct bouquet was never delivered on time. Days passed, completely defeating the purpose of a birthday gift, and the flowers were already deteriorating.
Despite all these failures - incorrect product, missed delivery timing, and poor service - I was still asked to pay additional fees. This is unacceptable.
Overall, this service was unreliable, unprofessional, and failed at every key stage. I would not recommend this company to anyone.
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Flower Station is a 24-hour florist offering a huge selection of freshly cut flowers, vibrant bouquets and delectable gifts, we've got something for everyone. Whether you're after a spur-of-the-moment self-indulgence or an anniversary arrangement, flowers for a dinner party or surprise gift for that special someone, our team of florists will help you find exactly what you're looking for. And with same day flower delivery in London and nationwide next day shipping, amazing flowers are only a click away!See more
