Review Time
Luxury bouquet delivered incomplete – refusal to honour consumer rights
I received a “luxury bouquet of 51 roses”. On delivery, two of the stems had no flower heads attached, despite being cleanly cut to the correct height.
I contacted the company immediately, within their stated time limits, and provided clear photographs. Rather than arranging a replacement or refund, the company suggested the damage may have occurred during delivery and later argued that fresh flowers are exempt from full consumer protection because they are perishable.
They relied on the Consumer Contracts Regulations 2013 to refuse a full refund, despite the issue being a defect present at delivery and the order not matching its description. They also attempted to impose a pro-rata refund, which I did not accept.
This approach contradicts both the Consumer Rights Act 2015 and the company’s own published policy, which states that mistakes notified promptly with photos will be replaced at their cost.
The issue here is not a minor quality dispute, but how the company responds when a clear problem is raised. Based on my experience, I would advise caution when ordering high-value bouquets for special occasions.
I had a fantastic experience with the representative. She was incredibly helpful, friendly, and knowledgeable, assisting me in selecting the ideal flowers. The arrangement was beautiful and clearly crafted with care. I highly recommend this shop for both its service and quality.
I had a fantastic experience with the representative. She was very helpful, friendly, and knowledgeable, guiding me in choosing the perfect flowers. The arrangement was beautiful and clearly made with care. I highly recommend this flower shop for its excellent service and quality.
I ordered flowers on Tuesday for delivery on Friday to honor a loved one’s passing. I received tracking info saying they were on the way, but later learned the delivery was delayed until the next working day. This was frustrating, as flowers are perishable. After emailing the company, I received an apology about their delivery issues and an offer to send an upgraded order, but I had to respond quickly. Despite accepting their offer, the original order arrived wilted, and no further order came. I have now requested a refund. I wouldn’t trust this company for timely deliveries.
When I placed the order, I was a bit unsure about the arrangement. I expected delivery in 48 hours, but to my surprise, my girlfriend sent me a picture of the flowers within 8 hours, and they looked even better than what I ordered! My expectations were greatly exceeded! Thank you.
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Flower Station is a 24-hour florist offering a huge selection of freshly cut flowers, vibrant bouquets and delectable gifts, we've got something for everyone. Whether you're after a spur-of-the-moment self-indulgence or an anniversary arrangement, flowers for a dinner party or surprise gift for that special someone, our team of florists will help you find exactly what you're looking for. And with same day flower delivery in London and nationwide next day shipping, amazing flowers are only a click away!See more
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