I booked a very expensive flight and reviewed the information carefully. A week before the flight, I noticed three errors in the passenger details. One was completely incorrect (they automatically took a name based on my login), and both surnames were merged as if they were one word. I contacted the service, but despite being a German company (.de), the customer service was only in English from an Indian-sounding call center. The company refused to acknowledge the mistake and asked if I had a screenshot of my booking prior to sending (who does that?). They claimed they couldn't do anything because it was a codesharing flight. I called the flight company, who confirmed that they operate the flight entirely, with no codesharing. The company is the only one allowed to make changes, except within 48 hours of the flight. Very disappointing; if I can't travel, I will demand a refund and consider legal action.
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