My friend and I had a flight scheduled for November 5, 2025, from a city in India to a city in Germany with a certain airline that claims to be the best. On October 4, 2025, we received an email from the service provider stating that our flight was cancelled. We were given two options: take a different flight at 3:40 AM on the same date or receive a full refund. We opted for the refund. WE STILL HAVEN'T RECEIVED IT. Here's what has transpired since October 2025: 1. Countless emails and phone calls to both the service provider and the airline.
2. Both parties have been shifting responsibility.
3. The airline claims they issued a full refund on October 28, 2025.
4. A voucher number was provided by them.
5. This voucher number was sent to the service provider.
6. The usual responses have been 'please be patient', 'we understand your frustration', 'the airline is not responding'.
7. They promise to respond in 48 hours, but they never do. In response to this review, they will likely promise to reply in 48 hours again. They probably won't follow through, and if they do, it will just be 'we understand your frustration, please be patient, the airline is not responding', and so on... We felt compelled to file a complaint with the relevant aviation authority in Germany. We are also consulting with our lawyer. Both of us lead very busy lives with work and family commitments, including caring for a 90-year-old. We simply do not have the time for this. Shame on both of these companies!!!
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