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EDIT:The problem was solved without anyone intervening. I will keep 4 stars instead of 5 because the 3 people that spoke with me (including the response on TrustPilot) didn't seem to have read my message. Is that AI replying?Hi, last month I tried to get a settlement quote through the platform. Instead of showing me a quote, it scheduled full settlement of the account by Direct Debit, which was not what I requested, and there was no option to cancel it.Because this was set up incorrectly, I cancelled the Direct Debit and waited for it to be rejected. After that, I contacted support, but the response I received did not address the issue I had actually raised.Since then, I have tried several times to make payment and resolve the overdue amount, but the platform will not let me. It gives me the option to pay, but when I click it, I get a message saying I cannot do so until a certain date. When that date arrives, nothing changes, and the same message appears again.I want to make the payment and bring the account up to date, but the platform is preventing me from doing so.In everything, this is the first missed payment I had in more than four years. I have been through very difficult circumstances during that time and still never missed a payment, so it is extremely stressful to now be in this position because of a system issue outside my control. I am very concerned that my credit record may be affected unfairly and already received a punitive hard search from Fluro.Please can someone urgently review my account, allow me to make the payment, and confirm how this will be resolved.I will gladly update this to a 5-star review as soon as someone helps me complete the payment and fixes the issue.Thank you.
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