I started buying Fluval because other companies quality have dropped drastically on aquarium products, the 2 Canister filters I purchased are fine so far but a 300 Watt heater had a Defective thermostat out of the box. Now I've been in this hobby since the 90s I've owned all brands most I won't buy from lately because they either sold out to another company and or quality has been almost 0! I gave Fluval a chance I had a reasonable deadline to meet setting up a Larger tank but after filling out Fluvals online warranty form that got back to me later asking for a lot more like additional photos of the settings, the tag, the box, the thermometer. If time was not a issue I could have done all this extra . But I had to order another brand online to get this tanks temperature where I needed to be fast, after the email they sent requesting all this extra information I decided to call them they tell me their warranty doesn't start until after the return policy of the seller is over?? I've never heard of any company doing this! But because I live over 100 miles from the store actually the only aquarium store near me they would make a exception all I had to do was provide the extra information and then they would send me a email asking for a photo of the cord cut off it and they would send me another that I wouldn't trust. Again this would be fine if I could trust the product. I will just have the trash the heater it's not worth over $100 in fuel to drive to get a refund from the major per store I purchased it from. This is just a warning about this Brand and their policies. Especially if you live far from a pet store online orders to keep living things alive will be a issue they don't take that into consideration your expensive pets could perish waiting on them.
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