Review Time
Seemingly good products but customer service blows chunks. Ask a question about my new fx6 filter having trouble with leaks after motor cleaning. Had to get another filter while waiting for a reply. Wait but no response. Ended up buying every part including motor to fix the leak. I see lots of other customer service complaints. Shame. Makes me worry because I have lots of fluval stuff I just bought in the last 8 months. Need to find a different product from a company that cares not just sells. *Tip* Fluval. Use some money and hire people to answer questions on a timely basis.
I purchased a filter for my 30-gallon tank, and just two weeks later, the motor failed. I reached out regarding the warranty, and they assured me a new part would be sent, asking for my address. Since then, I've emailed them four times with no response. I have a five-year warranty, which was the main reason I opted for this overpriced product to avoid issues like this. I'm extremely frustrated! It has now been at least two weeks.
I can no longer trust this company after being abruptly woken up to my turtle acting out for attention, only to discover that the canister filter has stopped working. It’s just a year old and has been well maintained! After removing and cleaning the assembly, I found the motor and impeller in poor condition, not functioning properly. I had to purchase a new motor for $90 along with an impeller assembly. I spent $333.00 on this unit and expected much better quality. I requested a refund but was denied; we will see how this turns out.
I started buying Fluval because other companies quality have dropped drastically on aquarium products, the 2 Canister filters I purchased are fine so far but a 300 Watt heater had a Defective thermostat out of the box. Now I've been in this hobby since the 90s I've owned all brands most I won't buy from lately because they either sold out to another company and or quality has been almost 0! I gave Fluval a chance I had a reasonable deadline to meet setting up a Larger tank but after filling out Fluvals online warranty form that got back to me later asking for a lot more like additional photos of the settings, the tag, the box, the thermometer. If time was not a issue I could have done all this extra . But I had to order another brand online to get this tanks temperature where I needed to be fast, after the email they sent requesting all this extra information I decided to call them they tell me their warranty doesn't start until after the return policy of the seller is over?? I've never heard of any company doing this! But because I live over 100 miles from the store actually the only aquarium store near me they would make a exception all I had to do was provide the extra information and then they would send me a email asking for a photo of the cord cut off it and they would send me another that I wouldn't trust. Again this would be fine if I could trust the product. I will just have the trash the heater it's not worth over $100 in fuel to drive to get a refund from the major per store I purchased it from. This is just a warning about this Brand and their policies. Especially if you live far from a pet store online orders to keep living things alive will be a issue they don't take that into consideration your expensive pets could perish waiting on them.
I bought a Fluval Shaker 252 Litre aquariumI have had several build quality issues1) the metal mounting rails that hold the lids starting slowing sliding down the inside of the tank after a few weeks, until the lid fell into the water along with the front rail, it would appear the doubled sided sticky tape simply is not suitable.2) the Fluval T300 heater which came with the tank lasted around a month and then the bottom tip, cracked and fell off
High quality equipment. No trouble at all with the cabinet (1 yr), tank (5yr). Heater (2 yrs) has a bit of design flaw, the writing is embossed and moss covers it quickly. With the filter:- first pump lasted 1 year, but purchased 2nd hand- 2nd pump had issues with the impaler making a racket- 3rd pump is ok, sometimes sound issues too. However, friend purchased a brand new filter and it leaked from day 1. The tank they had is the same brand and has been great so far.
0 STARS After having my old fish tank for over 20years Thought i would treat myself to a new one And pick Fluval Flex 123L Tropical Aquarium Kit (White)That was ok but after 6months the front glass cracked Right across the front with water going everywhere and The fish what i have over 20 years died as i was on Holiday at the time i told the shop where i brought it from what happed With photos They said why would get in touch with Fluval What a waste of time they are No warranty due to i didn't have it on one of their Cabinets to support it Which said nothing about this on any website Just want to get out of an replacement if anything the Cabinet i had it on was stronger then theirs so a waste of £364 i will not be buying anything from Fluval again Not Happy and will be taking this further
I purchased a pump for my aquarium. 6 weeks later it stopped working. We were leaving on vacation so I purchased another pump(from a different company). I then write to Fluval requesting a refund instead of a replacement. They were really rude and told me if I don't want a replacement I get nothing. I also had another pump before this last one I purchased that only lasted 2 years. Their quality and customer service are both horrible.
I'm in Australia and I still have a faulty FX6 and Hagen/Fluval customer service bloke don't believe me. I have bought so many spare parts myself for this filter it would have been easier to buy a new filter. The customer support is dreadful and they don't reply too quick and are happy to tell you what they think is wrong. I asked them to honour their warranty many times with no comment so in the end I gave up
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