I'm in Australia and I still have a faulty FX6 and Hagen/Fluval customer service bloke don't believe me. I have bought so many spare parts myself for this filter it would have been easier to buy a new filter. The customer support is dreadful and they don't reply too quick and are happy to tell you what they think is wrong. I asked them to honour their warranty many times with no comment so in the end I gave up
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