I purchased a filter for my 30-gallon tank, and just two weeks later, the motor failed. I reached out regarding the warranty, and they assured me a new part would be sent, asking for my address. Since then, I've emailed them four times with no response. I have a five-year warranty, which was the main reason I opted for this overpriced product to avoid issues like this. I'm extremely frustrated! It has now been at least two weeks.
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