fluxfootwear.com

1.5
1.5 Based on 43 reviews

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Jeff MacDowell
Bad Size Recommendation, Short Return-Exchange Policy

I have worn Xero brand shoes for 4 years so I am very familiar with wide toe boxes and zero drop. I decided to order Flux after being bombarded for over a year with advertisements. I trusted Flux's recommendation to order 1/2 size larger. The shoes arrived 8 days after they were ordered. I was busy assuming I had 30-days from receipt. The shoes are too big by the 1/2 size that was recommended, BUT Flux only gives you 30-days from order, not receipt for returns or exchanges, essentially 22 days for me, so I missed the exchange deadline. Now I am stuck with a useless pair of shoes which may be great, but which are too big to wear. DON'T ORDER 1/2 LARGER AND IF YOU DO, MAKE SURE TO RETURN THEM WITHIN 30 DAYS OF ORDERING, NOT RECEIVING THEM. HOW DOES AN 100% ONLINE SHOE COMPANY ONLY HAVE A ESSENTIALLY A 21-DAY RETURN POLICY?!!I tried chat, I tried email, all I get is bots responding.

1
Date of experience: Jan 06, 2026

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