Review Time
Return policy is impossible. One can only return shoes if you try them on with socks and on carpet. It is difficult to know if they fit comfortably if you walk on tile or any other hard surface in your house - which you cannot do. Very disappointed that I spent $140+ for shoes that feel like wood on the soles if you wear them around for more than 5 minutes
Return policy is impossible. One can only return shoes if you try them on with socks and on carpet. It is difficult to know if they fit comfortably if you walk on tile or any other hard surface in your house - which you cannot do. Very disappointed that I spent $140+ for shoes that feel like wood on the soles if you wear them around for more than 5 minutes
Bought shoes in November. It is the end of February. Never got the rebate email. Sent customer service three separate emails asking what is going on. Same canned response from "same" customer service person. Never again. Customer service doesn't exist at this company
The return process is extremely unfriendly and unnecessarily burdensome.The company explicitly warns customers to order shoes effectively a size larger than normal, which already increases the likelihood of returns. Despite this, returns are met with a long, multi-step process requiring numerous confirmations, mandatory photo uploads from multiple angles, and strict timelines — all before even receiving a return label.Refunds incur a $13 fee per sneaker, not per order, which becomes especially unreasonable when returning multiple pairs due to sizing guidance they themselves provide.Despite the company’s claims about comfort and helping customers find the perfect fit, none of the shoes fit well. I ordered multiple sizes for both myself and my sister as Christmas gifts, and all of them felt awkward and lacked proper support.While the product itself may appeal to some, the combination of misleading sizing guidance, uncomfortable fit, and a punitive return process is enough to ensure I would not purchase from this company again.
I have worn Xero brand shoes for 4 years so I am very familiar with wide toe boxes and zero drop. I decided to order Flux after being bombarded for over a year with advertisements. I trusted Flux's recommendation to order 1/2 size larger. The shoes arrived 8 days after they were ordered. I was busy assuming I had 30-days from receipt. The shoes are too big by the 1/2 size that was recommended, BUT Flux only gives you 30-days from order, not receipt for returns or exchanges, essentially 22 days for me, so I missed the exchange deadline. Now I am stuck with a useless pair of shoes which may be great, but which are too big to wear. DON'T ORDER 1/2 LARGER AND IF YOU DO, MAKE SURE TO RETURN THEM WITHIN 30 DAYS OF ORDERING, NOT RECEIVING THEM. HOW DOES AN 100% ONLINE SHOE COMPANY ONLY HAVE A ESSENTIALLY A 21-DAY RETURN POLICY?!!I tried chat, I tried email, all I get is bots responding.
The worst return policy! I bought a pair online that did not fit; after many emails and photos they finally approved the return and sent a return label. It shouldn't be that difficult to return. I will not purchase from Flux because of this . I also had to pay shipping to return.
These people are not only horrible human beings they are incompetent. I returned a pair of unused shoes, oh and they make you take pictures of the front and back. So when they get the returns back they don’t issue a refund they send you some excuse to not give you a refund, Buyer Beware they SUCK. Shoes are not supportive at all either.
This place has the worst customer service. I emailed them 3 times. The agent tells me my return was received and they are processing. That is total garbage. The shoes remain in my home ready to be sent back. Way too small. Look nice but wrong sizing even after I went up a size. There seem to be good reviews but this place is terrible.
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