The return process is extremely unfriendly and unnecessarily burdensome.The company explicitly warns customers to order shoes effectively a size larger than normal, which already increases the likelihood of returns. Despite this, returns are met with a long, multi-step process requiring numerous confirmations, mandatory photo uploads from multiple angles, and strict timelines — all before even receiving a return label.Refunds incur a $13 fee per sneaker, not per order, which becomes especially unreasonable when returning multiple pairs due to sizing guidance they themselves provide.Despite the company’s claims about comfort and helping customers find the perfect fit, none of the shoes fit well. I ordered multiple sizes for both myself and my sister as Christmas gifts, and all of them felt awkward and lacked proper support.While the product itself may appeal to some, the combination of misleading sizing guidance, uncomfortable fit, and a punitive return process is enough to ensure I would not purchase from this company again.
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