I am extremely disappointed with flyadeal’s rigid policies and lack of customer empathy. After a booking error (the date defaulted to April instead of March), I tried to correct the mistake immediately. Flyadeal’s system is designed to penalize customers rather than help them.
They are demanding a 450 SAR change fee per ticket, even though my original tickets only cost 357 SAR and 316 SAR. It is cheaper to throw the tickets away than to change them. To make matters worse, be prepared for hidden costs at the airport; they usually charge an extra minimum of 30 SAR per seat just to board.
A "low-cost" airline shouldn't mean "predatory" service. Save your money and book with an airline that actually values its passengers.
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