I traveled with Airlink on June 9, 2025 (heading to Kenya) and missed my connecting flight at OR Tambo due to their inbound flight delay. Although the delay was only 12 minutes, Airlink staff at the airport offered zero meaningful assistance. I was directed to a distant office, faced language barriers, and was even told to pay for a golf cart to get to the gate faster. No one rushed me or tried to help despite my urgent requests.The airline refused any compensation, citing that the delay was beyond their control and offered only an open ticket valid for a year or a refund per their strict fare rules (mine was non-refundable). They provided a delay letter for insurance claims but made no effort to address the financial loss or inconvenience.This was by far the worst customer service I have experienced with an airline. Their dismissive attitude and lack of support caused me stress, missed commitments, and unnecessary costs. I will think twice before flying Airlink again and advise others to consider more reliable carriers.NEVER BOOKING WITH THEM AGAIN!
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