Airlink have terrible customer service they are always very rude especially at the check in counter especially at Or tambo International airport. The only friendly people in the whole establishment are the flight attendants.My experience with Airlink was on a flight from Johannesburg to Maputo I had booked the flight 24 hours before right ? So I had my sick late grandfather who had just had amputated his foot a 3 days before I had requested a special assistance from them ,which they had a terrible rule for if you had not ordered 3 days before then you would not get one . But even tho I sent them an email and they sent a confirmation email they did not supply one only because of Lift (which we had a flight from Durban to joburg with which was incredible )were we able to get one and the lady by the counter of Airlink wanted to charge us for extra baggage while on we booked a ticket that allowed 43 kg and we only had 24 kg if I had not come back from the toilet in time then they would have charged a 47 year old woman and her 78 year old sick father money they had no right charging sick behavior ,besides the point then they made by sick grandfather walk all the way from the bus up the stairs all alone only with me a 15 year child helping him alongside my 48 year old mother who is also sick providing no help what so ever and just looking at us while they had 2 people there only a kind passenger came to our rescue if not then he probably would have fell since I was unable to carry him anymore this exhaustion made him get much weaker which eventually accelerated his death . All and all terrible would never recommend them to anyone I would rather walk then ever fly with Airlink ever again.
Claim your business profile now and gain access to all features and respond to customer reviews.
