No apology email or explanation how to receive refund for flight not reaching Kimberley because of bad weather, that was diverted to Bloemfontein and eventually came back to Cape Town. I was not the passenger but paid for the ticket and it was my email and credit card used for the ticket.I had to phone the call centre and was then told to send an email and that an admin fee of R506.00 (i.e.18.76% of the ticket price) would also be deducted, but I need to pay full price again to rebook.I deduce that if I did not contact the Airlink call centre I would have eventually just lost the full value of the ticket as nothing was digitally sent out explaining procedure, before me making a call 12 hours after the flight returned to Cape Town.Airlink could have charted a bus from Bloemfontein (for those passengers that urgently needed to reach Kimberley. and preferred not to return to Cape Town. The distance by road between the two airports is 168km.Cem Air I will give you a turn to rebook my friend as he still needs to get to Kimberley after this fiasco.
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