I am deeply in pain concerning the bad treatment and lack of customer care I got from @Fly_Airlink and my colleagues (6 in total) inconvenienced. We travelled on Sunday 18 May 2025 from Nelspruit to Johannesburg with their flight and on our way to Port Elizabeth on another flight.At first the flight was 30 minutes delayed only to learn in Johannesburg that bags had to be offloaded from the flight that left Nelspruit and put on other flights (15:30 and 17:00). When leaving jhb, @Fly_Airlink staff could not tell me or could not give me assurance that my bag will be delivered to Graham's town on Monday (which is 124km away from PE). Now we arrived in PE, even those in PE cannot help because the policy doesn't allow them to deliver beyond 100km.I was expected to make means on meeting the driver half way. No matter how much I tell them I am only in Graham's town till Saturday and not familiar, they were unable to bend the policy to 1 confirm the possible time I will get my bag and 2 to ensure my bag gets to where I'll be the following day. So it became my problem and nobody wanted to take responsibility. All my colleagues 's bags were loaded onto the 13:30 flight from Nelspruit to Johannesburg. But mine was left behind. I am dumbfounded at the level of insensitivity. My bag had my everything and on me I only haf my handbag and laptop. Airline could breach its policy and go beyond just 24 km to ensure that I get my bag. Ehat puzzlef me the most was the lack of accountability. Jhb staff did not pick up the phone when I wanted to speak to them (from PE). And the manager on duty in PE (siyolise) was not willing to listen until I asked for her meanwhile she was seated right there but letting the junior staff handle the matter. When she eventually saw a need to speak to me she was unable to help...also telling me about policy. When I asked her for someone above her level she told me it was Sunday the branch manager (sithabiso) does not take calls on Sundays. Now the jhb people were not answering the phone and the branch manager doesn't take calls on Sundays. While we arrived around 17h00pm, we ended up leaving around 21h00 no matter my colleagues efforts to try to convince Airlink staff members at PE. Out of all this I blame management of the airline because no staff member would play such a game if management would not support it. Till today, there hasn't been any effort to make mends on the matter
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