Take note when you make a booking - Airlink do not provide you with any information about your ticket type, and so you will have no point of reference for change or cancellations when managing your booking.Booking email - no ticket type information.'Manage my booking' function on their website - no ticket type information.Then when you go to cancel your booking on their website, there is still no mention of your ticket type, cancellation terms, refund eligibility, or forfeiture of your monies. The website just says you must email them FOR A REFUND after you cancel... not even stating you might not be eligible.DO NOT PRESS SUBMIT - Call them instead, or just do not cancel. The website should state this... in the absence of any useful information.When you do click submit and emailing them, they tell you your tickets are non-refundable, and if you want to reinstate the tickets you will have to pay current prices, which are now 150% more expensive than what I paid.Had I of known this I would have kept my booking.Customer service stood their ground and said I should have REMEMBERED what ticket type I purchased 5 months ago. Which is insane! Imagine having to remember the terms for every transaction if life!!I have never seen this with any other airline, and I fly c.15 times per year.Terrible experience. Website and ticketing process needs a complete revamp. Unhelpful customer service. No resolution.I will never book with Airlink again.
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