Absolutely no regard for their customers: we experienced a luggage issue at ORT- a broken conveyer belt. Luggage took longer than expected to arrive at the aircraft: pilots refused to wait for all the luggage to arrive at the plane and left 45 pieces of luggage behind. To add insult to injury - Airlink refused to deliver the luggage to us if/when it ever arrives !! (We have American travellers in our group who have never experienced this in decades of global travel: planes refusing to wait 15/20 minutes for their passengers luggage and an airline refusing to deliver left behind baggage to their passengers. )
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