I would put 0 stars if I could.I flew twice with Airlink and they lost my baggage both times.First on a flight from Johannesburg to Victoria Falls but the bag eventually turned up two days later.Second, when I was flying with Airlink from Victoria Falls to Cape Town and then transferring to London Heathrow on a British Airways flight. I paid for my checked-in baggage to be transferred to the BA flight so I only had to pick it up once in London but it never arrived.I have been informed by Airlink that my suitcase is with an “intermediary agent” (but never got given a name for said agent) and that I should contact them to retrieve my suitcase. The phone numbers they provided for me to contact them don’t work and are never answered. I told Airlink that the suitcase should have been given to British Airways and not an “intermediary agent” so it should be their responsibility to retrieve it but they make no effort in doing so, despite numerous complaints from my end.My advice to travellers: don’t fly with Airlink and, if you don’t have the choice, ensure you put GPS trackers in your baggage’s because they will never ensure they are delivered safely to you.
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