My international flight was from DOHA flight QR1363/26 to Johannesburg OR Tambo Johannesburg. After I arrived at the OR Tambo airport I went with the other passengers to the carousel to pick up my suitcase and went to check it in at The SA AIRLINK counter. I was issued with only a boarding pass and as I walked away I realized that there was not a new tag on my checked in suitcase. I went back to the counter and asked the gentleman why there was not a new tag placed on my suitcase. He told me that it will go with the tag from Qatar to Richards bay. There are cameras all over the airport departure hall which can be checked. When I arrived at Richards bay my suitcase was not between the luggage and I immediately went to the Airlink counter and reported that my suitcase was not there. I had to fill in forms and this was given through to LOST LUGGAGE in Johannesburg. I contacted the Lost luggage department and apparently my suitcase was not scanned nor checked in and this was about half past 5. The lady was very helpful and said that she will do everything she could to locate my bag but now I am stuck with only the clothes that I have on. I am here for 3 weeks and feel that the cameras must be checked and the employees have to be disciplined and I need to be compensated to buy clothes for the 3 weeks here in South Africa as I am staying and working in Saudi Arabia. I feel that this employee has done this on purpose and even if there were long queues the employees should make sure that the suitcase which is checked in have to be tagged. I want to see that this employee be disciplined and if he could not be located the whole team that was on duty on Friday between 11 and 1 o'clock must be called in. I also enquire about training and was told that continuous training are given to every employee and gets the full training before being put at a counter to service the travelers. I could find a photo of me with my bag that is lost now and have forwarded this also to Airlink lost luggage. The main concern at OR TAMBO Airport is that the employees are rude and they not easily want to give them their names or the names of Management to report things like this. I would also suggest that the employees payroll number be printed on the check-in ticket to ensure that if there is queries like this the query can go straight to the necessary employee.
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