Airlink is nothing but a scam. This is my second trip with them where my luggage is left behind. Mind you the first time I never got my luggage back and was still not compensated for that. Today my luggage was left again, the Airlink representatives that we thought could help the situation were extremely rude and dismissive, and told me “there’s nothing I can do about it, that’s how it is.” Our bags were left behind and this was not communicated to us prior, during or even after the flight. We had to scramble the airport asking for luggage before someone finally said they have been left behind. furthermore they are refusing to send our bags seeing this was their incompetence. Personally I took a flight from Jhb to Bulawayo and had a bus booked to take me to Harare 3 hours later. I don’t understand why I should have to fork out money to collect my luggage that they decided to leave behind without communicating with anyone. I have paid the ticket, luggage and extra luggage, yet I should have to pay to collect my bags because they decided to leave bags behind. I would not advise using Airlink for any travel as they do nothing but cause inconveniences to passengers, multiple times!
Claim your business profile now and gain access to all features and respond to customer reviews.
