My mother and Father came to visit us from OR Tambo to Cape Town 11 October 2024, we asked assistance for a wheel chair only from Check in Counter to the plane as my father is 84 years old and cannot walk to far, however he is able to climb stairs and move in the aircraft freely it is only the long distance walking which he cannot do as he's lungs are not very strong anymore and he is battling to walk far. After numerous emails to Airlink and Airports South Africa, Airlink refused to assist as they said my father was to heavy for the wheelchair, we told them that my mother will assist hom as she is 14 years younger they still REFUSED. We then moved to plan B to try and arrange our own wheelchair for him but as soon as my mother and father got to OR Tambo they refused this as well as they said if she assisted him she cannot get on the flight, he was then forced to walk and delayed the plane as he had to sit down every few seconds the pilot saw this and Radioded Cape Town International Airport to make sure they give him a wheelchair when they landed. Thank you Captain for this. They need to go back to OR Tambo Int on the 27th and I am still struggling to get him assistance. This is TOTALLY UNACCEPTABLE and I will make sure everyone knows of the struggle, we had to give my father Oxygen because he was so out of breath when they arrived. Who is paying for this?????? ALL BECAUSE no one wants to assist
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