What a disappointment for the second time in a row. In July I flew to Ndola and my luggage was not loaded due to space. On Monday 14 October 2024 once again we used Airlink to fly to Lusaka, please take in consideration that our company has used Airlink since 2019. This time it was a real mess. We were in the slow lounge waiting for our flight, I kept on looking for the scheduling TV in the slow lounge to indicate boarding but it showed delayed - estimated time 11:30. Still not showing boarding at 11:00 the gate was changed, we decided to go to the gate to find out what the status is. When we arrived there at 11:10 there was no one at the gate only a lady behind the counter, I asked the lady what the status is, she said that the gate is closed. We were surprised as we were at the airport early waiting for the flight. The lady at the gate said that the bus already left!! As we were at the gate begging the lady to please help us to get to the airplane she bluntly said the bus already left. I said to her that the flight can not close before 20 min before the flight. She was ignorant and did not even try to assist. While standing there, more people came also "late". We had to go back and purchase another ticket. We were forced to buy another ticket. My luggage only arrived yesterday as I was on my way back to SA
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