ZERO STARS!!!! Me and my Husband purchased 2 x 10 Year FLYBACKS in April 2019 alongside our Exotic Membership - we couldn’t redeem the first 2020 FlyBack due to the known travel restrictions but 2021 -2023 was paid within the 60 days from validation and all seems fairly smooth (one they tried to get out of but I provided proof) Since filing 2024 - everything changed! We have been waiting almost 2 YEARS!! For them to pay out - and now have 2025 we are waiting for also - we have received numerous BS emails that constantly change timeframes - just fobbing us off - then in June 2025 we were told we had to sign a ‘one time exemption’ for my husbands Flyback to be paid into my bank account - never a problem in previous years - but we spoke on the phone and signed it - they said payment would be imminent and when asked - that the delay was due to having so many more customers (BS!!) - our FLYBACKS have now been stuck in ‘the final stages - included in the list of payment issuance to our financial operator‘ since July 2025!! I have sent over 35 emails since 2024 with the same robotic replies going round in circles - no name of contact and no real person interested in resolving this - I don’t know what’s happened but it has become such a frustration! They also change the terms of their contract without any notice yet are in breach of it themselves! Will be making a formal complaint to PROFECO
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