Review Time
I agree with the previous review, this company isn’t transparent or sincere in providing the benefits they advertise when they sign you up. Their information is difficult to find and it seems intentional. They communicate minimally with form letters and looking for reasons to deny your submissions. This feels like a scam and until they meet one of their commitments to me, I can’t believe otherwise.
I agree with the previous review, this company isn’t transparent or sincere in providing the benefits they advertise when they sign you up. Their information is difficult to find and it seems intentional. They communicate minimally with form letters and looking for reasons to deny your submissions. This feels like a scam and until they meet one of their commitments to me, I can’t believe otherwise.
Zero trust and total scam. The force people to adhere to strict timelines or risk default on benefits yet they still have not refunded our Aug 2025 trip benefits despite twice confirming no further action required from us to complete their review. And in case you were wondering what they “review” that’s their way of saying we are going to look ok for loophole NOT to provide your refund benefits despite complying with program rules.
ZERO STARS!!!! Me and my Husband purchased 2 x 10 Year FLYBACKS in April 2019 alongside our Exotic Membership - we couldn’t redeem the first 2020 FlyBack due to the known travel restrictions but 2021 -2023 was paid within the 60 days from validation and all seems fairly smooth (one they tried to get out of but I provided proof) Since filing 2024 - everything changed! We have been waiting almost 2 YEARS!! For them to pay out - and now have 2025 we are waiting for also - we have received numerous BS emails that constantly change timeframes - just fobbing us off - then in June 2025 we were told we had to sign a ‘one time exemption’ for my husbands Flyback to be paid into my bank account - never a problem in previous years - but we spoke on the phone and signed it - they said payment would be imminent and when asked - that the delay was due to having so many more customers (BS!!) - our FLYBACKS have now been stuck in ‘the final stages - included in the list of payment issuance to our financial operator‘ since July 2025!! I have sent over 35 emails since 2024 with the same robotic replies going round in circles - no name of contact and no real person interested in resolving this - I don’t know what’s happened but it has become such a frustration! They also change the terms of their contract without any notice yet are in breach of it themselves! Will be making a formal complaint to PROFECO
Can you say CROOKS?If you are not meticulous you WILL NOT get your reimbursement. I believe they really don't intend to pay anyone. I sent what was requested, but they won't pay me this time because I didn't acknowledge my payment from the previous year. HOW RIDICULOUS! I deposited the check. Isn't that acknowledgement enough? Now, I won't get this year's reimbursement. ARGHH!
100% a Scam. The Fives Beach Resort in Mexico sold us Flyback Certificates to us as part of membership program, and we sincerely regret it. We will never get our money back from this poor investment. Flyback gives you 45 days to submit documentation, but if there is anything wrong with it, they will not tell you until after 45 days and then say you can't get your payback check. They are always adding new requirements that are purposely vague or unprovable, as a coordinated unethical way to put you out of compliance, so they don't have to pay. Recently, they are now demanding a "Letter of Good Standing" which is a document that doesn't actually exist and the resort membership organizations (eg: Prestige/Exotic) don't provide or know anything about this new requirement. There is nothing in the Flyback contract that mentions this made-up document. The Mexican government should initiate an investigation against them, and invite every innocent consumer who has purchased a Flyback Certificate to join a class action lawsuit. I highly recommend you do NOT purchase a flyback membership as part of a vacation club negotiation. Trust me, you will regret it, and likely never recoup your investment. Resorts like the Fives in Mexico should know better after reading the hundreds of poor reviews from other customers and stop using this scam as a way to sell their memberships. Everyone who has purchased Flybacks should file a compliant with PROFECO (Mexico's Consumer Protection Agency) and the ICPEN's on their respective websites. Applying enough collective pressure will hopefully resolve this scam. Update: Looks like there is a group working to get a class action lawsuit going against Flyback... search for it on Google.
We are members of exotic/prestige since 2011, and then we purchased the fly back program in 2014. For 9 years fly backs always paid us back, with the exception of the year 2024, and 2025. We were denied payment due to a new requirement about a letter of “status of membership” not being sent out by us in the time frame of 45 days allowed. In November 2024 we claimed our flyback and We were told that all documents were received and we were going to receive our money on the last quarter of the 2025. Which I thought strange, because it was too far away, but I trusted them because they always came through with the payment. Then in June 2025, we claimed our flybacks again for a new trip we made, and then in September 2025 we were told that we would not get paid because we didn’t submit the “club status membership letter” that we didn’t know about. So they waited until my second trip was over to informed us about the missing letter that was required! We have been loyal costumers for over a decade and now we are being treated like a sac of garbage. There is no accountability on their part what so ever. They violate the terms of the flyback contract over and over, and whenever they decide not to pay, they say that because we didn’t follow the requirements of the contract! It is so ironic on their part to use the “ requirement card” of the contract whenever they want, but there is no accountability on their part when the violate the contract. The contract states, that fly back has 7 days from the day they received all the documents to inform the client if there is any missing information, and they didn’t do that. Also, the contract states that flyback has to send payment 60 days after the documents are validated and all the requirements were fulfilled, and they never do! We always receive payment after 6 or 8 months. Please do not fall victim to flybacks! They are definitely running out of money and don’t want to pay! We are definitely putting a complaint with PROFECO,
I'd give ZERO stars if possible.*** DO NOT BUY***They will do everything they can to NOT pay out. IF... They do pay out, it will take at least a year and a half. If you jump thru all the hoops, dot all your I's cross all your t's & guess which documents they need.VERY BAD CUSTOMER SERVICE!
You pay $1000 per certificate upfront, and the first time you submit for reimbursement, it goes smoothly. After that, they make up excuses why you can't be reimbursed, even though you followed the exact same process as before. Had to fill out an extra form after they sat on my original claim for 3 months. I traveled in March, it’s now September, I still haven’t been paid. They don't communicate, they don't update the claim status on their website. Sorry I was suckered into this scam.User's recommendation: Run Away Fast.
I have been an Exotic Travelers / Karisma Prestige member since 2017, fully paid upfront in cash through the end of my contract. For years I received the Fly-Back benefit ($2,000 USD per year) without issue — until now.In 2025, despite submitting all required documents on July 11, 2024 (with proof of submission by email) and receiving written confirmation of approval, the company refused to pay. Instead, they created shifting and invented requirements, such as a “Good Standing Letter” that was never part of the process in prior years. Even worse, after confirming my payment, they walked it back.This is not an isolated problem. Many members are reporting the same treatment:Delays for months on end.Contradictory and misleading explanations.Retroactive “requirements” that appear only after approval.This is bad faith business practice and a breach of contract. I am now filing a complaint with PROFECO (Mexico’s consumer protection agency) and providing evidence to Canadian and U.S. consumer protection agencies.⚠️ If you are considering joining Exotic Travelers / Karisma Prestige, be warned: their promises are not being honored. Loyal, fully paid members are being denied benefits through excuses and retroactive conditions.
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