We are members of exotic/prestige since 2011, and then we purchased the fly back program in 2014. For 9 years fly backs always paid us back, with the exception of the year 2024, and 2025. We were denied payment due to a new requirement about a letter of “status of membership” not being sent out by us in the time frame of 45 days allowed. In November 2024 we claimed our flyback and We were told that all documents were received and we were going to receive our money on the last quarter of the 2025. Which I thought strange, because it was too far away, but I trusted them because they always came through with the payment. Then in June 2025, we claimed our flybacks again for a new trip we made, and then in September 2025 we were told that we would not get paid because we didn’t submit the “club status membership letter” that we didn’t know about. So they waited until my second trip was over to informed us about the missing letter that was required! We have been loyal costumers for over a decade and now we are being treated like a sac of garbage. There is no accountability on their part what so ever. They violate the terms of the flyback contract over and over, and whenever they decide not to pay, they say that because we didn’t follow the requirements of the contract! It is so ironic on their part to use the “ requirement card” of the contract whenever they want, but there is no accountability on their part when the violate the contract. The contract states, that fly back has 7 days from the day they received all the documents to inform the client if there is any missing information, and they didn’t do that. Also, the contract states that flyback has to send payment 60 days after the documents are validated and all the requirements were fulfilled, and they never do! We always receive payment after 6 or 8 months. Please do not fall victim to flybacks! They are definitely running out of money and don’t want to pay! We are definitely putting a complaint with PROFECO,
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