I have been an Exotic Travelers / Karisma Prestige member since 2017, fully paid upfront in cash through the end of my contract. For years I received the Fly-Back benefit ($2,000 USD per year) without issue — until now.In 2025, despite submitting all required documents on July 11, 2024 (with proof of submission by email) and receiving written confirmation of approval, the company refused to pay. Instead, they created shifting and invented requirements, such as a “Good Standing Letter” that was never part of the process in prior years. Even worse, after confirming my payment, they walked it back.This is not an isolated problem. Many members are reporting the same treatment:Delays for months on end.Contradictory and misleading explanations.Retroactive “requirements” that appear only after approval.This is bad faith business practice and a breach of contract. I am now filing a complaint with PROFECO (Mexico’s consumer protection agency) and providing evidence to Canadian and U.S. consumer protection agencies.⚠️ If you are considering joining Exotic Travelers / Karisma Prestige, be warned: their promises are not being honored. Loyal, fully paid members are being denied benefits through excuses and retroactive conditions.
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