I submitted all required documentation to Flyback in July 2024 for a $500 USD rebate for both my wife and I, as part of their advertised travel program. On September 25, 2024, they confirmed via email that my refund had been approved and would be processed in Q4 of that year.Since then, I've been given nothing but copy-paste replies and excuses. After 9+ months of waiting and receiving the same “we’re waiting on the financial institution” response, I filed a formal complaint with PROFECO (Mexico's federal consumer protection agency).Shortly after that filing, Flyback called me directly to say they are now stopping my payment process until the PROFECO complaint is resolved. This is outrageous and feels like retaliation for exercising my legal rights.What began as a delayed payment is now a red flag for possible fraud or financial hardship within the company. If Flyback or Premier Experience claims this is a government-backed program (as they told me during the sales process), that is simply not true.Until they fulfill their obligation, I strongly urge others to avoid this program entirely. I will continue sharing my experience on public platforms so others don’t fall into the same situation.
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