FlybackWe signed up with Flyback through Prestige of Karisma. The deal is that once a year they will send us $1000 per airline ticket (one for my wife and myself, for a total of two tickets or $2000). In order to qualify, we have to stay at a qualifying resort and send them our airline tickets to show we flied and the confirmation we stayed at the resort. Additionally, the information needs to submitted within 45 days of your stay. The first year we used it, it worked fine. This last year, their portal was down. We contacted them and they confirmed the portal was down and to try, again, later. Eventually, the portal was up and we submitted the required information within the time frame required. We also followed up with an email asking them to confirm that they received the information as there was the issue with the portal. However, they never responded.It takes up to six months for the payment to be sent, but we started following up with them to check the status of the payment. Not once did someone follow up with us. Once the payment date passed, we continued to follow up, but, now, we were pointing out that payment was past due. Through this, we were able to check the portal and see all our documentation and that it was in a pending state. Note, the way the portal is setup, you cannot submit your request unless you have provided the necessary documentation. So, the fact that we submitted the request and could see it in a pending approval state was an indication that all documentation was sent. Someone finally responded to us and said that payment was denied because we did not submit the required documentation. The day that email arrived, our documentation disappeared from the portal.From there, we called them and explained the situation. They claim they sent us an email stating that information was not received, but we pointed out that the only email we received was that their portal was down when we enquired. We then pointed out that this is starting to feel dishonest and like a scam. They claimed it was not and that we should send documentation through email instead of the portal, but we pointed out that we were instructed to use the portal. Regardless they were not going to do anything to resolve the situation despite the fact that we could quickly produce the information submitted.For the second year in a row, we were denied reimbursement. They originally claimed that the resort did not put our membership number on the invoice, correctly. We tried to get the rep to help us resolve it, but they were unhelpful. We called back a few days later and spoke with another rep that stated we were being denied because we did not provide where we wanted to be paid (wire or check). We explained that was not the reason we were previously provided and if that was the case, why would the rep not just ask for that information. This rep offered to escalate the issue, but nothing has been resolved and we have little hope it will be.This company simply needs to be responsive and consistent. While we would like this resolved, we think it is important that other consumers should be made aware of the operations of this group and be warned that they do not honor their services, are dishonest, and will not do anything to help you resolve an issue at best. At worst, this organization is running a scam.
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