I am extremely disappointed with my experience with Breeze Airways and would strongly caution others before booking with this airline.I purchased a $588 ticket for my son, a college freshman, to travel from Hartford (BDL) to New Orleans (MSY) so he could spend spring break with his grandparents. I am a single mother currently working abroad for an international organization to support us both, so this was not a small purchase.When it was time for him to check in, he received a message asking if he would take a different flight for additional compensation, which suggested that the flight had likely been oversold. Despite that, he proceeded to the airport.My son traveled over an hour from his university to the airport. When he arrived at the counter, Breeze staff refused to allow him to check his bag because they said he needed to be there one hour before departure rather than 30 minutes beforehand. Because he had already traveled to the airport from campus, returning to his dorm was not an option.What happened next was even worse.The staff refused to help him reschedule the flight at the airport and told him he would have to contact customer service. The problem is that Breeze Airways does not appear to have real customer service. The only option was a text message system, which eventually responded that the entire ticket had been canceled.So after paying nearly $600 for a ticket, my son was simply left stranded at the airport with no assistance, no rebooking, and no meaningful customer support.This experience felt like a pure cash grab. Breeze took the money, offered no flexibility, and provided no real human customer service when a young traveler needed help.Airlines deal with delays and missed check-in deadlines all the time. Responsible carriers help passengers find solutions. Breeze did not even attempt to help.I will never book with Breeze Airways again, and I strongly recommend that others think twice before relying on an airline that offers so little support when something goes wrong.
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