Review Time
I am extremely disappointed with my experience with Breeze Airways and would strongly caution others before booking with this airline.I purchased a $588 ticket for my son, a college freshman, to travel from Hartford (BDL) to New Orleans (MSY) so he could spend spring break with his grandparents. I am a single mother currently working abroad for an international organization to support us both, so this was not a small purchase.When it was time for him to check in, he received a message asking if he would take a different flight for additional compensation, which suggested that the flight had likely been oversold. Despite that, he proceeded to the airport.My son traveled over an hour from his university to the airport. When he arrived at the counter, Breeze staff refused to allow him to check his bag because they said he needed to be there one hour before departure rather than 30 minutes beforehand. Because he had already traveled to the airport from campus, returning to his dorm was not an option.What happened next was even worse.The staff refused to help him reschedule the flight at the airport and told him he would have to contact customer service. The problem is that Breeze Airways does not appear to have real customer service. The only option was a text message system, which eventually responded that the entire ticket had been canceled.So after paying nearly $600 for a ticket, my son was simply left stranded at the airport with no assistance, no rebooking, and no meaningful customer support.This experience felt like a pure cash grab. Breeze took the money, offered no flexibility, and provided no real human customer service when a young traveler needed help.Airlines deal with delays and missed check-in deadlines all the time. Responsible carriers help passengers find solutions. Breeze did not even attempt to help.I will never book with Breeze Airways again, and I strongly recommend that others think twice before relying on an airline that offers so little support when something goes wrong.
Accidentally cancelled my flight and contacted them to undo the cancellation— they wouldn’t let me. Wasted so much money. I also have a lot of points with them that I can’t use unless I have enough points to purchase the flight in full. Bunch of crap.
Accidentally cancelled my flight and contacted them to undo the cancellation— they wouldn’t let me. Wasted so much money. I also have a lot of points with them that I can’t use unless I have enough points to purchase the flight in full. Bunch of crap.
I have taken Breeze many many times between Pittsburgh to Raleigh to see my grandchildren and have loved the airlines. They are clean and have ample room, much better than Spirit. As for customer service, forget it. I had to add on my granddaughter recently so that she could come back with me for a week. It took over an hour to settle everything. I ended up with a major headache. No matter how frustrated I got I was not allowed to speak to someone by telephone. I used the Live Chat. I was happy to know that I did not have to cancel my reservation and rebook because the rates had gone up, but could book a separate one and they could link hers to mine. Well the joy was short lived. They set it up so that I could go into my account and click on the booking which was now available and just pay. So the chat person stayed in the chat while I tried. This would go on and on at this point. I tried numerous times and it did not go through, I went back and forth with the agent trying and retrying. She asked me to do many different things to make it work. This went on for an hour. I begged to talk to a person on the phone, but was ignored. Finally she said that they did something on their end end to try again. It finally worked. I wish we could go back to the day when you could actually talk to someone live on the telephone.
They ripped me off. I bought tickets I could cancel, but when I canceled them, they deducted a fee. None of this was disclosed when I bought the ticket. Only when I canceled the tickets, did I learn that they don't give full refunds after certain dates. What's the point of refundable tickets if they're not refundable. What's worse is that they charge extra!I had heard good things about breeze, but not anymore.
THE NEW POINT SYSTEM IS NOTHING SHORT OF SCREWING THE CONSUMER OUT OF USING HARD EARNED POINTS. THERE IS NO OTHER WAY TO PUT IT. YOU KNOW LONGER HAVE THE OPPORTUNITY TO USE A PORTION OF YOUR HARD EARNED POINTS. IF YOUR 100 POINTS SHORT, YOU OUT OF LUCK. SO I AM OUT OF BREEZE!
Breeze over sold their flight by 28 people. They stayed notifying us 2 days prior asking for people to change flights. We arrived at the airport, checked golf clubs and luggage. We started boarding and they asked everyone to refresh boarding passes, as they bumped 28 of “due to weather” which of course is a LIE!Unacceptable!
After having a seamless experience on a Breeze round trip between Norfolk and New Haven, I decided to book an early January trip to Charleston SC. Flight was to depart at 9:30 pm, which I wasn’t crazy about but Breeze has only one option for each route. Return was to be 4 days later because that is when they offer the return. On the day of departure I had multiple messages about delays, first mechanical (12:30 am departure) then within a half hour an updated departure base in general delays of 10:30 pm. They were super great about keeping me posted with many changed departure timesj. Finally by late afternoon the 11:34 departure was set, with boarding at 11:04. Since we live 90 minutes from the airport I planned to leave home around 8:15. Incredibly when I looked at my phone at 8 pm Breeze informed me FOR THE FIRST TIME that I must be at the airport no later than 9:15 after which TSA Norfolk closes (it was a Sunday night). How they could have failed to communicate this CRITICAL information with one of the MANY update emails is beyond me. Having never flied out of an airport where TSA isn’t 24/7 I couldn’t anticipate this. Needless to say we couldn’t make it to the airport in that amount of time. We had to cancel the flight - because the next Norfolk run was at the end of the planned trip - and our Airbnb. We are hoping the insurance we purchased for our accommodations will compensates us. Adding insult to injury, they only provided flight credit, not money, for the cancellation,one half of which must be used by October of this year. SO here is my advice. Understand Breeze is spotty on service. Avoid routes that require a night flight. Research TSA hours in your chosen airport (since they fly to regional airports TSA hours may not be24/7). And, insure any accommodations you book and understand the circumstances that will trigger payment. And buy some good luck charms to give you some extra help!
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