I have taken Breeze many many times between Pittsburgh to Raleigh to see my grandchildren and have loved the airlines. They are clean and have ample room, much better than Spirit. As for customer service, forget it. I had to add on my granddaughter recently so that she could come back with me for a week. It took over an hour to settle everything. I ended up with a major headache. No matter how frustrated I got I was not allowed to speak to someone by telephone. I used the Live Chat. I was happy to know that I did not have to cancel my reservation and rebook because the rates had gone up, but could book a separate one and they could link hers to mine. Well the joy was short lived. They set it up so that I could go into my account and click on the booking which was now available and just pay. So the chat person stayed in the chat while I tried. This would go on and on at this point. I tried numerous times and it did not go through, I went back and forth with the agent trying and retrying. She asked me to do many different things to make it work. This went on for an hour. I begged to talk to a person on the phone, but was ignored. Finally she said that they did something on their end end to try again. It finally worked. I wish we could go back to the day when you could actually talk to someone live on the telephone.
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