I flew from Norfolk Virginia to Pittsburgh, when I arrived to Pittsburgh I went to my designated carousel waiting for my suitcase, everyone that was on my flight got their suitcase and left, I waited and asked representatives from another airline that were making sure that the passengers from another flight that was getting their luggage in the same carousel if they knew where my lost luggage could be, I was informed that Breeze doesn't have a lost luggage area at the airport like all the other airlines do, there was another Breeze flight coming in in a few minutes minutes so they suggested to wait for it at the other carousel where it was announced and that a breeze representative should show up to make sure everyone gets their luggage, well everyone got their luggage but no one from Breeze ever showed up. I went to the Departures desk upstairs just to find out that everyone had left, I spent over an hour around the carousel where my suitcase was supposed to arrive and trying to find any kind of information where it could be while my girlfriend waited for me in her car. I finally decided that my suitcase was lost and got on line through their messages system to report my lost suitcase assuming it will be found and brought to my girlfriend's place over an hour away drive just like most decent airlines do. But no! I get a message back saying that my suitcase was left at the carousel which was the biggest lie because I waited there over an hour until luggage from another airline was delivered at the same carousel, I walked all around that carousel several times and my suitcase was never left there! To make it worse I am told that I can go and pick it up at the Breeze counter and I am given a list of specific days and time frames when I can do so since that is the only times someone from Breeze will be there. After having to wait for another day because they were not there the day I got the text and driving back to the airport for over an hour when I get there they were booking a flight and there is a long line so I cut in and told the employees that I was there to get my suitcase and showed her the text message, you would think that someone immediately would be running to get my suitcase, but no! And I am asked to wait until they finish booking that flight before they can go and get it. After they finished booking the flight passengers for their next flight start arriving and they start booking them, at this point I have been there for about an hour so I got on line behind 6 passengers and before the line got bigger and when it was my turn, I showed the text on my phone again and demanded my suitcase and stated that I had waited for the previous flight to be booked and had been waiting for at least an hour. At this point an employee finally went across to wherever they had stored my suitcase and brought it to me. No apologies nothing ¿like if it was my fault and I had just left my suitcase there. This is the WORST CUSTOMER SERVICE I'VE EVER SEEN and I use to fly with them all the time, now I look for another options even if it is going to cost more or take longer, at least I will be treated properly and will be able to call a number and talk to someone or go to their lost luggage area at the airport instead of dealing with what I did and not even getting at least an apology and an explanation of why my suitcase was not there instead of saying that it was left at the carousel which if it was then it came out at another carousel not anywhere close to the one where it was supposed to be.
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