After having a seamless experience on a Breeze round trip between Norfolk and New Haven, I decided to book an early January trip to Charleston SC. Flight was to depart at 9:30 pm, which I wasn’t crazy about but Breeze has only one option for each route. Return was to be 4 days later because that is when they offer the return. On the day of departure I had multiple messages about delays, first mechanical (12:30 am departure) then within a half hour an updated departure base in general delays of 10:30 pm. They were super great about keeping me posted with many changed departure timesj. Finally by late afternoon the 11:34 departure was set, with boarding at 11:04. Since we live 90 minutes from the airport I planned to leave home around 8:15. Incredibly when I looked at my phone at 8 pm Breeze informed me FOR THE FIRST TIME that I must be at the airport no later than 9:15 after which TSA Norfolk closes (it was a Sunday night). How they could have failed to communicate this CRITICAL information with one of the MANY update emails is beyond me. Having never flied out of an airport where TSA isn’t 24/7 I couldn’t anticipate this. Needless to say we couldn’t make it to the airport in that amount of time. We had to cancel the flight - because the next Norfolk run was at the end of the planned trip - and our Airbnb. We are hoping the insurance we purchased for our accommodations will compensates us. Adding insult to injury, they only provided flight credit, not money, for the cancellation,one half of which must be used by October of this year. SO here is my advice. Understand Breeze is spotty on service. Avoid routes that require a night flight. Research TSA hours in your chosen airport (since they fly to regional airports TSA hours may not be24/7). And, insure any accommodations you book and understand the circumstances that will trigger payment. And buy some good luck charms to give you some extra help!
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