I booked a two week vacation for my husband's upcoming birthday in February. We are going on a cruise from New Orleans, then upon our return, we were flying to Jacksonville to visit family in Florida, but really I planned a surprise party for him that begins at 6:00 p.m. We are arriving at the airport that morning at 9:00 a.m. from the cruiseport. We booked their 11:07 a.m. - 1:41 p.m. flight, which worked perfectly into our plans. In fact, I hadn't even began planning his party until after I booked the flight to know that we had plenty of time that day. Breeze notifies me via email that they changed our flight to one that departs over six hours later, and zero other alternatives. Or we could take a flight three days later, which is their next available flight. They do not have an actual person to talk to. ALL of their customer service agents are only available via text, using chatbots. They don't care about anything but profit!! Like an idiot, I booked with my Breeze Rewards, so that's all they are offering for the inconvenience. At least I purchased our Nicest Bundles via card, so we'll be getting $227 back. We are looking at flights on other airlines now, and of course, with very little time left, we may be able to find another flight within the time frame booked through Breeze, but of course, we're gonna pay - $820 one way from New Orleans to Jacksonville. It's obvious why the entire company hides behind text messages.
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