If I could give zero stars, I would. Breeze Airways completely failed us this morning. My stepmother showed up to the Charleston airport 30 minutes before her domestic flight, only to find no one at the Breeze counter to assist her with check-in or baggage drop. We were stunned. Every other airline has a human being available at their counter — but not Breeze.Even worse, there’s no way to speak with a live person—everything is done through an impersonal texting system. When I asked to speak with a manager, I was told I was already speaking to one — via text. Completely unacceptable.They claimed she missed the 45-minute check-in window, but she was there 30 minutes before departure and no one was available to help her. So basically, if you don’t arrive exactly when they want (or earlier), you’re out of luck — even if you’re standing there with no staff in sight.This wasn’t just any flight — it was my stepmother’s birthday, and she had driven over an hour to the airport. She hadn’t seen us in over two years, and this was supposed to be a joyful reunion. We had booked her flight last minute because she originally planned to drive the full distance herself, but it was too much for her to do alone. So we bought her a ticket — only to have her stranded at the airport with no help, no options, and no accountability from Breeze.They refused to rebook, refund, or take any responsibility — instead, they blamed us for not arriving two hours early (on a domestic flight!) even though their counter wasn’t staffed and they provided no warning or flexibility.This was a devastating experience for our family. Breeze doesn’t deserve your business. Never flying with them again, and I’ll be sharing this story everywhere I can so others don’t go through the same nightmare
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