I can’t begin to delineate the negative experiences I’ve had with Breeze. Their app is deceptively designed—unless you can solve their secret puzzle on each page, you won’t be able to continue without an upcharge. If you need customer service for a left item, forget it. They won’t respond. They’ll delay your flight for hours then cancel it because they double-booked the plane. They’ll charge you more than Delta for rock-hard seats, inferior service and far far more problems. But profits? Through the roof. I hope they can sleep at night…but of course they can because their mansion is so big.
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