I am unable to access my Flybuys points and the overseas contact centre is asking for passport etc to verify who I am, even though they were the ones who gave me the new password resets. Long delays on the phone to speak to anyone and every person I spoke to had a different version of how they were going to help me and fix the problem. I have just wasted an hour of my life trying to get my Flybuys card to work.The card works at Coles and Bunnings so I SHOULD HAVE ACCESS.Its not worth having Flybuys and there are better loyalty programs.
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