Name: flybuys.com.au
Telephone: 000000000
Rating: 1.0

Charlton Guest

Disappointing rewards after a year

After diligently scanning my loyalty card for a year, I expected a full free shopping experience during the holidays. Instead, my efforts resulted in just $26 in credit, which is quite disappointing.

Date of experience: Jan 13, 2026

Burton Bell Guest

2 months ago

No longer worth the hassle

After a year of scanning my loyalty card, I used to receive a full free shopping experience during the holidays. This year, despite a whole year of scanning my weekly purchases and other transactions, I only received $26 in credit. What a letdown.

Date of experience: Dec 19, 2025

Casey Guest

3 months ago

Misleading offers from the program

I made a purchase based on a points offer of 6000 points, which should convert to $30 off a $150 shop. My total came to over $174, yet I received no discount at checkout. I contacted support, but they claimed they couldn't assist. The points conversion has been misleading, and the promise of discounts feels like a trap, forcing shoppers to spend more without benefits. This is frustrating and deceptive.

Date of experience: Dec 04, 2025

Robin30040456 Guest

3 months ago

Why is it so complicated?

Redeeming points is unnecessarily difficult; the process feels intentionally convoluted. I logged into my account expecting to see 4525 points, but it showed zero. The chat support actively blocked my attempts to submit a complaint.

Date of experience: Nov 29, 2025

Charlie Brooks Guest

3 months ago

Account closure without notice

My account was closed unexpectedly, and I received an email notification only after it was shut down.

Date of experience: Nov 17, 2025

Ron Clark Guest

4 months ago

Extremely frustrating experience

The app is very difficult to navigate and fails to prompt for points usage during shopping, unlike other supermarket applications. It's quite disappointing.

Date of experience: Oct 20, 2025

Darlene Guest

5 months ago

Raising a concern about promotional changes

I'm writing to express my concern regarding the recent change in your promotional offer. Previously, the target was $110 per week for four weeks to receive $50 off, but now it's increased to $130. This adjustment pushes customers to spend more for the same rewards, which seems unfair, especially with rising living costs. It appears the program is prioritizing profits over customer loyalty. Please reconsider these changes.

Date of experience: Oct 02, 2025

fraisilolo Guest

5 months ago

Automated system fails to assist

I lost $300 due to a scam and tried to set up a new account, but the system wouldn't accept my address, even though it recognized other apartments in my building. The automated system is ineffective, and the support line only provides generic responses.

Date of experience: Sep 24, 2025

Joelle B. Guest

6 months ago

In-app discounts not applied

Customers should be informed that it takes time for in-app discounts to be applied after activation. My 10% discount was not honored at checkout, and it took multiple calls to customer service to resolve the issue.

Date of experience: Aug 13, 2025

Tamara Wright Guest

7 months ago

No response to missing points

I reported missing points and provided all necessary details, but received no response. I advised that this situation might be a scam, and I believe this type of service should not be supported.